Grievances Redressal at Integral University Lucknow | Student Support

Examinations


GRIEVANCES REDRESSAL

To keep the processes efficient and transparent with quality services, a mechanism for grievance redressal is in place through a Grievance Redressal Committees viz. Examination Sub Committee that will resolve the grievances of students related with their examination and assessment.

PROCEDURE

An aggrieved stakeholder who has a grievance can lodge complaint online (at website) or offline with concerned authority by submitting the required information. Grievance Redressal Committee viz. Examination Sub Committee, after verifying the facts and reports, shall pass appropriate order in the best possible manner within a reasonable time, preferably within 10 days of receipt of application. While dealing with the complaint the committee/ authorities at all levels will observe law of natural justice. While passing a decision at any level, the relevant provisions of Act/Regulations/ rules should be kept in mind to avoid contradiction of the same.

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